The DVD, titled â€œStop it on the Doorâ€, outlines basic techniques for entry-level door staff in refusing patrons entry to a venue and in dealing with the potential conflict that can result. It also includes some tricks of the trade used by professional door staff around the world.
The DVD was described as â€œamazingâ€ and â€œlife-savingâ€ by Geoff Thompson, martial artist, BAFTA winning writer, and probably the worldâ€™s most famous former bouncer. Stop it on the Door is destined to become the cornerstone of many professional door staffâ€™s libraries.
Stop it on the Door is the first in a series of Professional Doorman DVDs designed and delivered by former doorman Mark Toner. Mark has been involved in the security industry for over 15 years. During that time he went to college and collected a first class honours degree in education, as well as a Masterâ€™s in Training and Development from Bradford University. His Masterâ€™s thesis explored the real training needs of door staff in todayâ€™s ever-changing work environment.
Mark is certified to train door staff to the levels required for licensing in England and Ireland. He has trained with literally thousands of security staff since the introduction of licensing into both countries.
Mark is at pains to stress that this first DVD is a product not just of his time and experiences on the door but of those he has worked and trained with over the years. â€œNo one man knows it all. I think you will always learn something new every time you put on the uniform and stand on a door, and itâ€™s the same now when I run a course â€“ there is always someone there who will show you a technique or introduce you to a new way of dealing with the issues door staff are dealing with every day.â€
When asked where he got the idea for the DVDs his passion for the industry immediately comes to the surface. â€œLicensing has had many effects, good and bad. One of the effects of licensing in both countries has been the retirement of some of the most experienced door staff. They decided they werenâ€™t going to do the job any longer. They werenâ€™t going to work if they had to pay tax or attend a training course so you had these guys with 20 or 25 years experience and knowledge on the doors who just left the industry. So we now had a raft of new people moving onto the door having completed the required training and gotten a licence but they were still arriving on the door with no real idea. What I wanted to do was get them as much information as possible, and a DVD seemed the natural way to do that.â€
When asked whether the DVD would put him out of a job by replacing training courses, Mark leaned back and laughed. â€œLook, you canâ€™t learn how to do this job from a DVD, you canâ€™t, itâ€™s like saying you can fly a plane after playing a video game. Thatâ€™s not what the DVD is about. In this job, standing on a door, the real training has been and always will be on-the-job training. You work alongside experienced professionals and you watch and learn from them. That type of training will never be replaced. However, learning the tricks of the trade in any job is done through trial and error. You give something a go and it works or it doesnâ€™t and you modify it and try again. The difficulty for door staff is that our work environment is unforgiving and when we make errors people get hurt. It is a truly sickening feeling, the worst in the world, when the people you are working alongside or are paid to protect get hurt because you messed up.