Freeport, NY – NationWide Digital Monitoring Co., Inc., is proud to announce Alan Ankeles as the new Director of Operator Training at its central station in Freeport, NY.
Ankeles will help plan and supervise all training for current and new central-station employees.
“We’re proud to have Alan Ankeles as a key member of our central station operations,” said Aaron Wahrsager, VP/Director of Monitoring Operations of NWD. “Alan’s extensive training and experience make him a perfect fit for the Director of Operator Training position, and we’re excited to see him excel in this role.”
Ankeles is Level 1 and Level 2 certified for central-station operation by the Central Station Alarm Association, having received extensive education and testing on a number of key operator functions, including: emergency procedures, alarm verification, communication equipment, telephone and radio skills, enhanced customer service skills, managing false dispatches, specialty alarms, communication paths and more.
Ankeles is also certified by the Security Industry Association as a central station trainer. He is a New York State certified teacher and a graduate of Saint John’s University with a B.A. in education.
NWD operators are thoroughly screened and trained for honesty, integrity & ability, and must undergo continuous testing in order to maintain employment.
“NationWide Digital takes pride in upholding the highest standards in the industry for central-station training and education,” said Wahrsager. “Having Alan Ankeles on board ensures that NWD will continue to uphold these standards, assuring our subscribers and dealers of the professional, fast-responding employees we staff.”
Ankeles will also play a pivotal role in educating independent security dealers of both NationWide Digital and the Smith & Wesson Authorized Dealer Network. His direction will help dealer’s better position the central station as a customizable monitoring solution for end-users. He will work directly with dealers to define and understand the central stations diverse set of capabilities, and educate how those services can be communicated effectively to meet the individual needs of each subscriber.