February 1, 2011 – Calgary, Canada – In a recent report published by Ovum Consulting, Hitachi ID Systems, a leading developer of identity and access management solutions, is ranked highly among much larger competitors. In particular, the industry analyst firm cited Hitachi ID’s robust technology and exemplary customer support as reasons that organizations should consider solutions from Hitachi ID Systems.
In the report, "Decision Matrix: Selecting an Identity and Access Management Vendor," Ovum identified key capabilities of identity management vendors and products, to help organizations select the most appropriate solutions. Decision factors included technology, reputation, market presence and customer service.
The Ovum report included coverage of Hitachi ID, as well as a number of larger IAM vendors. While larger vendors, such as IBM, CA, Novell and Oracle, have larger market share, Ovum recommended Hitachi ID as a 'vendor to consider' based on both an extensive and well integrated solution set and excellent customer service.
According to the report: "Hitachi ID has been the surprise find of this research exercise, and in the Customer Sentiment dimension the vendor leaves its much larger peers far behind. There is no Customer Sentiment dimension in which the vendor is not represented as a leader, which is truly remarkable.
"Also, with regard to the four factors that collectively represent satisfaction with the quality of service and support, Hitachi ID scores much higher than its peers. In the Customer Support and Service Levels dimensions, Hitachi ID’s performance has been truly stellar."
The report also states that: "Although there are many factors in play, it is no surprise that Hitachi, with one of the most well-integrated and organically developed suites, achieves the highest rankings across multiple Customer Sentiment dimensions."
"We pride ourselves on providing organically developed, high quality solutions and the best customer service," said Gideon Shoham, CEO of Hitachi ID Systems. "This report validates our approach of focusing on customer needs and best ROI first and foremost."
Hitachi ID Systems recently reaffirmed its commitment to customer success by appointing Scott Whiffin to the new position of Vice President, Solution Delivery. In this position, Whiffin's primary objective is to maximize the number of successful solution deployments and to minimize deployment time and cost for customers.