DALLAS (January 28, 2009) â€“ Alarm-monitoring leader Monitronics this week announced the launch of its new customer-account interface, MyMonitronics, aimed at bolstering the companyâ€™s online service offerings. The move follows on the heels of the sweeping overhaul of the companyâ€™s main website, www.monitronics.com, as well as its selection by global market growth experts Frost & Sullivan as the 2008 North American Alarm Service Provider of the Year.
According to company officials, MyMonitronics was built in direct response to customer feedback, and updates the companyâ€™s business practices. MyMonitronics allows end-users to manage all aspects of their accounts at the click of a mouse. "We designed our site in the wake of an intensive, year-long research effort aimed at improving our award-winning customer-service," explained Mitch Clarke, vice president of marketing. "Monitronics.com and MyMonitronics are just the first of many steps weâ€™ll be undertaking to make sure we continue to give our customers exactly what they need and want."
MyMonitronics lets users pay bills, download product user manuals, enroll in direct debit payment programs, and take advantage of business-referral rewards programs, among other features. The site also features video testimonials from Monitronics customers from across the country, and provides targeted alarm product information aimed specifically for families, single parents and seniors.