Implementation of the technology from SCOPIX and Cisco at Cabela's includes the deployment of Cisco Video Surveillance Manager, Cisco IP Cameras and the SCOPIX Store Operations Analytics platform, which features Customer Flow, Queue Management and Sales Assistance modules.
SCOPIX's Web-based, dashboard-oriented technology is delivered as a hosted service and is designed to help managers monitor store traffic, assign appropriate staffing, and ensure customer service performance in critical areas. The dashboard information identifies areas for customer service enhancements, and provides a mechanism for ongoing improvement.
The SCOPIX platform can also trigger in-store alerts sent directly to store managers' mobile devices. This function provides a window into current store conditions and helps increase the conversion of sales opportunities by allocating staff to the areas where they are needed.
The combined video technology solution from SCOPIX and Cisco provides Cabela's with unprecedented insight into how customers are being served throughout the store, allowing managers to ensure the store is staffed in the most appropriate manner possible.
Cisco at NRF
To see demonstrations of Cisco's retail solutions at NRF including the Cabela's and AT&T demonstrations, please visit Cisco's booth 2525. Additionally, Cisco executives will be participating in a series of Big Ideas presentations and roundtable discussions around mobile, lean retail architecture, PCI best practices and TelePresence.