LAS VEGAS, Nev. (June 7, 2010) - SimplexGrinnell, a Tyco International company, is introducing TrueInsight Remote Service - an industry-changing technology that takes the company's ability to service and support advanced Simplex fire alarm systems to a new level of response and efficiency.
TrueInsight Remote Service is an Internet-based diagnostic capability that gives SimplexGrinnell a realtime, actionable view of the operating status of Simplex fire alarm systems. When a trouble or warning condition is detected, the technology can automatically notify the SimplexGrinnell Service Resource Center. The issue can then be identified and isolated - sometimes even before a customer knows that a problem exists. If on-site customer service is required, the SimplexGrinnell service technician arrives already understanding the issue and prepared with the right parts to fix it on the first visit.
"The introduction of TrueInsight Remote Service builds on our proud history of leadership and innovation in fire and life safety," said Dave Baer, Vice President of Marketing. "TrueInsight Remote Service enables us to provide the kind of service and value that customers with full-service agreements expect and deserve in today's fast-paced world. Our new remote diagnostic capabilities facilitate faster response time, a higher probability of a first-time fix, the avoidance of unplanned business disruptions, a reduction in costs associated with false alarms, and quicker overall system recovery time."
Putting Remote Diagnostics to Work for Customers
TrueInsight Remote Service enables SimplexGrinnell to remotely diagnose system issues for full-service agreement customers with Simplex 4100U fire alarm panels. Using this real-time remote diagnostic information, SimplexGrinnell can speed resolution time and better prepare its technicians to fix a problem on the first visit to a customer site. The initial feedback on TrueInsight Remote Service has been highly positive, with customers expressing satisfaction with the benefits and value of the technology.
In addition to enhancing service efficiency and effectiveness, TrueInsight Remote Service also advances SimplexGrinnell's overall efforts to reduce its carbon footprint and promote a healthy, sustainable environment. By making use of remote diagnostic information, the company is rolling its service vehicles less frequently - by avoiding trips to a customer site altogether or being better prepared to repair a system on the first visit. In this way, TrueInsight Remote Service is furthering the company's commitment to cut fuel consumption and supporting Tyco's company-wide program to reduce greenhouse gas emissions, waste generation and water consumption by 25% over the next five years.