Mall security: Where do we stand?

Following the Omaha mall incident, an overview of where mall security stands today


Does the fact that there is a security staff for the mall and individual security staffs for stores make it more of a challenge to create a unified security response and presence, especially since the staffs have historically been instructed to not rely on the other for communications and back-up?

It is perhaps more difficult if there is some hesitancy on the part of a store to coordinate [with mall security], but far from impossible. It takes some skill to coordinate the differences, but it is routinely accomplished.

In the area of mall and retail security, do you think we are getting better at sharing information among different private security staffs?

I do believe so. I would note that we have not found the information sharing from Federal authorities on terror-related issues to be much improved.

This incident occurred in the midst of a busy holiday shopping season (not unlike the Tacoma, Wash., mall shooting in 2005). Do you expect this incident to impact retail sales in shopping centers?

Generally, we see (anecdotally) that retail is not substantially decreased. We believe shoppers recognize these are isolated incidents that can and do occur in any venue, and are not deterred from living their lives, including shopping!

In the Forums:
Discuss retail secuity and loss prevention concerns among peers