NICE wins shipping company contract

Norfolk Southern to implement NICE security solutions


NICE Systems, the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced it has won a 7-digit follow-on project from Norfolk Southern Corporation, a national US transportation company and North America’s largest rail carrier of metals and automotive products, to more broadly capture, manage and analyze rail communications at five additional sites.

Norfolk Southern will now install NICE security solutions at 16 Norfolk Southern sites to augment systems recently installed at 16 other sites, including major classification rail yards and dispatch centers and upgrade an existing NICE system at a police communication center. Norfolk Southern will use the NICE solutions to streamline investigations and incident reconstructions relating to railway safety.

"At Norfolk Southern, we set the bar high for safety and service," said Richard P. Carter, manager microwave, for Norfolk Southern Corporation. "By enhancing the array of the NICE solutions deployed, we’ll be able to capture, document and review day-to-day communications throughout the entire Norfolk Southern rail system to continue to build on our strong safety record."

"Transportation is one of the more critical security sectors of NICE," said Chris Wooten, President, Security Division Americas, NICE. "We are excited and honored to have been selected by Norfolk Southern, a leader in the transportation industry, for this important communications upgrade initiative."