Fear of Flying? Addressing Concerns Regarding the Threat of Terrorism to Business Travel

Helping move employees beyond anxiety, and what to do if they refuse to fly


In the five years since September 11, 2001, the world has faced a number of actual tragedies and other serious threats involving commercial travel. Most recently, authorities thwarted a plot to blow up ten commercial airliners traveling between Britain and the United States, again striking fear worldwide.

In the wake of these events, employers may encounter resistance to business travel from employees who express fear of flying. For most, this fear may be temporary and should not have significant effect on their ability to perform their job duties. Particularly given the business disruptions, lost productivity and annoyances potentially caused by long airport security lines, increased security searches, restrictive carry-on rules, and resulting flight delays and cancellations following the recent threat, employers may choose to allow employees to temporarily suspend business travel, if doing so would not interfere with business needs.

Following September 11, 2001, for example, many employers discovered that allowing employees to participate in remote meetings via teleconference, rather than traveling to meetings in person, was an equally efficient way to conduct business. If such an arrangement does not cause significant disruption to the smooth operation of the employer's business, providing such an option, at least on a temporary basis, may assist employees in getting past a period of anxiety.

However, the decision to provide such alternatives is at the company's discretion and is not required. Of course, in evaluating these options, employers should review employee handbooks and other applicable policies. Employers are also advised to treat similarly situated employees equally so as to avoid possible discrimination claims. Finally, if the affected employees are represented by a union, the company should determine whether it is obligated to notify and involve the union in any discussions regarding changes to working conditions requested by employees.

ADA Considerations

In some instances, including where an employee suffers from a stress-related disability involving the fear of flying, employers may in fact be required by the Americans With Disabilities Act (ADA) or corresponding state laws to consider an employee's reasonable request for accommodation, such as telecommuting or participating in meetings via teleconference. Under the ADA, an employer is required to provide a qualified individual with a disability with a reasonable accommodation if such accommodation will enable the employee to perform the essential functions of his/her job.

It is important to note, however, that employers are not required by law to eliminate an essential function of an employee's job, as such would not be "reasonable." Essential functions are those duties which are fundamental to the position in question and not merely marginal. An employee who is unwilling or unable to perform the essential functions of his/her job, with or without reasonable accommodation, is not protected by the ADA. Thus, if travel is an essential function of an employee's job, an employer would not legally be obligated to eliminate such duty, for that would not be a reasonable accommodation under the circumstances. Therefore, such an employee would not be protected under the ADA as a qualified individual with a disability because he or she cannot perform the essential functions of his or her position with or without reasonable accommodation. Accordingly, an employer may simply have no other alternative but to terminate such employee's employment for refusing to fly.

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