GREENVILLE, S.C. - ScanSource, Inc., a leading international value-added distributor of specialty technology products, has made a number of enhancements to its ScanSource VirtualTechnician (SSVT) remote monitoring and management tool. Introduced one year ago, SSVT allows resellers to provide proactive monitoring and management services for point-of-sale hardware and software applications, including analyzing potential problems and repairing hardware or software malfunctions.
SSVT serves as a key tool for resellers looking to differentiate themselves and deliver added value to their end-user customers. By delivering proactive support, resellers improve their customer service and end-user relationships, while also better justifying their support contract costs.
The updated version of SSVT consists of all of the features of version 1, along with additional alerts, actions and tools, delivering improved data usage, more control and simplified processes, including:
-- User Initiated Actions, which allow the reseller to provide remote operations, in addition to the preset monitoring activities, giving the reseller improved remote management capabilities
-- Improved Information Views allow for better data management and give resellers the ability to view and find information more quickly
-- Graphical and Reporting enhancements provide resellers with additional tools to visually communicate important issues and events to their end-users
-- Documentation capabilities give resellers the ability to keep detailed records of what took place during the repair of an issue
-- Automatic reporting allows resellers to send regular status and update e-mails to the end-user
"With ScanSource Virtual Technician we're able to provide our customers with the ultimate service benefit: solving problems before they happen," said Sam Reynolds, vice president, POSTec. "Honestly - it's like something out of a science fiction story - we know what's going to go wrong before it does and we prevent it from happening."
"ScanSource VirtualTechnician has allowed our reseller customers to deliver a level of proactive service and support that wasn't available in the past," said Paul Constantine, vice president of solutions and services, ScanSource, Inc. "The enhancements to SSVT not only provide improved management and reporting capabilities, but they also allow end-users to better focus on their business and not the back office, as the reseller has it covered. With SSVT, the reseller can be the hero."
"ScanSource VirtualTechnician allows resellers to provide remote proactive support for POS solutions, which prevents downtime and service issues for the end user," said Bill Nulf, director of channel sales, Elo TouchSystems. "It also allows Elo's touch screens to be monitored remotely, which is another step in the evolution of creating a more value-added product for our reseller partners and their end-users."
The monitoring system works with all OPOS-compliant devices. ScanSource VirtualTechnician is currently a North American offering. For more information, call 1.800.944.2439 X 8233.