OTTAWA, Ontario -- March Networks, a leading provider of Internet Protocol (IP)-based digital video surveillance solutions, announced today that it has achieved outstanding results from a recent customer satisfaction survey. Results from a third party market research firm show that 95% of customers have had a positive overall experience with March Networks.
The comprehensive survey was conducted by Opinion Search Inc., a wholly owned subsidiary of Decima Research, from September 28, 2005 to October 19, 2005. Respondents to the survey represented over 50% of the March Networks install base. Customers that responded included those from the financial, retail, and transportation verticals.
Other results from the survey showed that 88% of customers agreed that March Networksâ€™ products performed to their expectations. 88% of respondents also agreed that their organizations would buy March Networksâ€™ solutions again and would recommend March Networks to their peers.
â€œWe were impressed with the higher than normal response rate to our customer satisfaction survey for March Networks,â€ said Ed Hum, president and CEO of Opinion Search. â€œThe results of the survey clearly speak for themselves.â€
â€œI am very pleased with these latest customer satisfaction ratings,â€ said Peter Strom, president and CEO of March Networks. â€œOur customers are our top priority. At March Networks we strive to make sure that we meet and exceed every customer need. These survey results are a testament to our industry leading products, our unparalleled innovation, and our unwavering dedication to customer service.â€
March Networks is online at www.marchnetworks.com.