Texas hospital upgrades its surveillance operation

Hendrick Medical Center installs Middle Atlantic Products’ ViewPoint console


"The actual installation worked out well. We went back and forth and made sure that we measured twice and cut once to ensure the monitors were at the right height and overall width. We talked about a variety of customization options including additional articulating arms when we saw how flexible they were."

Also facilitating the installation, Middle Atlantic Designerâ„¢ software allowed Holden to show several different renditions of the console to Dickey and his staff. Once they had agreed on the final design, he was able to forward laminate samples of the finish so Dickey could totally envision what the console was going to look like. According to Holden, "Designer eliminated any surprises, which made everyone's job easier."

"They had a very crowded one-man console before, and even if there's only one operator at the ViewPoint console, it can be quickly and easily accommodated to hold two operators because it's long enough at 12 feet to let them expand and grow as the shifts change.

"When I sell a console like ViewPoint, it's usually part of a pretty big project," Holden concludes. "We're happy, Roger and his staff are satisfied, and so is the hospital board. When the boards asks what they spent money for, seeing a black bulb in the ceiling doesn't mean much to them. They may not know the difference between an old camera or new camera, or an analog and an IP system, but they know when they go into the new surveillance facility and see the console, because that's the kind of thing that makes them respond a lot better."

Dickey also underscores the console's impact: "Let's face it, this is a $92 million building project, and we needed a system that would still be in the game three to five years down the road. We went strictly with IP because of all the videos that are available to our staff. There's no way a single or several security officers sitting at a console can view all of those cameras and do justice to that. So we really like to take the view the ViewPoint console gives us and spread it out, so if we have an event going on we can quickly push up the perimeters we want to view at the push of a button.

"ViewPoint has been so successful in getting our officers involved in the development of these protocols that they've created different views for the day shift, evening shift and night shift because each one of those shifts actually looks at things differently.

"And my guys really like the layout of this console," Dickey explains. "The new 46" monitors give them a much larger and more effective view of what they're looking at. They used to have 4" picture when they did multiple views. With this system, they have a much more identifiable picture that they can zoom in on to isolate a person they want to identify, blow that up on replay and capture it on DVD for evidence. The three smaller monitors include our computer dispatch, access control, and event monitoring systems. And we have two other spots for monitors that haven't been mounted yet that we will use for internal communications."

Summarizing, Dickey concludes, "The ViewPoint console has turned out to be the stepping-stone to doing all of the other things we had to do in order to build the security features into this new building. We're very happy with the way things have worked out."

For technical specifications and in-depth information about Middle Atlantic Products, please click to www.middleatlantic.com or call 1.800.266.7225.