Beneficial for employees and customers
The system spares loyal Matas employees from possible suspicion of internal shrinkage. If it does occur, cases are resolved fast. Matas can now avoid such matters dragging on over extended periods which can generate a bad work environment. Video surveillance has actually become so popular that staff at the other stores ask for it, too.
"We obviously want maximum job satisfaction and well-being for our good employees and fortunately we have many of them," says Sejbak. "Video surveillance is largely implemented to provide security and safety - in connection with theft and assault, questions surrounding shrinkage and customer disputes. Did the customer get the right amount? There is no doubt now since we immediately resolve it with evidence on the screen."
The video solution also contains people counting analytics, which tally the number of customers in a store. Each store can compare this with the number of sales and adjust work schedules to ensure proper staffing for better customer service. The entire solution thereby works as a management tool to optimize operations.
"There are many advantages to the new video surveillance. It has created a much better working environment for all our dedicated employees, who can now concentrate on what they do best, namely to advise on and sell beauty, skincare and health products. It also has an anti-theft effect. Matas plans to get the same video surveillance installed in more stores," says Bakkendorf.