Pelco offers one-day shipment guarantee, no questions asked return policy

Company to expedite delivery of its products and systems to meet dealer and customer demand


Clovis, Calif. – Aug. 1, 2012 – Some of the largest concerns for dealers and integrators in the security industry involve the availability of new and high-demand products, and the common hassles associated with product returns, such as restocking fees. To address these issues, Pelco™ by Schneider Electric announced today that it will guarantee shipment of its most popular Pelco video security products within one business day of order confirmation and extend a 90-day no questions asked return policy to better accommodate customer security equipment needs.

On-demand product availability is critical for security professionals. Understanding their need to accurately plan, control inventory, and react to changing business demands at a moment’s notice, Pelco by Schneider Electric has made significant investments in its supply chain to ensure that its top-selling and most popular Pelco video products and systems will always be available for shipment within one business day of order confirmation. In addition, a new no questions asked return guarantee provides customers with a 90-day window to return a product – opened or unopened – with no restocking fees.

“We have a long history of offering high-quality, innovative video security products and exceptional customer service,” said Herve Fages, senior vice president of global product marketing, Pelco by Schneider Electric. “Immediate availability of products and no questions asked returns can provide a real business advantage for our dealers, integrators and distributors. We’ve made significant investments to help them better facilitate customer needs and get Pelco products in their hands more quickly.”

Pelco by Schneider Electric’s most demanded products and systems are included under the one-day shipping guarantee. For U.S. customers, if an order isn’t shipped within this timeframe, Pelco will issue a
credit for ground shipping costs. Additionally, in the coming months, Pelco by Schneider Electric will continually monitor industry logistics requests to ensure that customers, dealers, integrators and distributors can get the Pelco products that they need when they need them.

“This program is really exciting. It’s very important that I’m able to reliably forecast and manage my business, which lets me make accurate commitments to my customers,” said Tim Weir, vice president, Metro Video Systems Inc. “This is a great business value and quite honestly, it’s something I’d expect and am not surprised to see from Pelco by Schneider Electric.”

For more information about the Pelco by Schneider Electric one-business-day shipment guarantee and 90-day no questions asked return policy, please visit: www.pelco.com/logisitics.