VingCard Elsafe announced the promotion of William J. (Bill) Oliver to the position of president-North America, effective January 1, 2013. Oliver will continue as VingCard Elsafe's vice president and general manager for the North America region until the end of the year and will remain based out of Assa Abloy Hospitality's North America headquarters in the Dallas area.
Oliver joined Assa Abloy Hospitality in July 2011 in a role created specifically for him. He was responsible for leading all sales and customer operations for VingCard Elsafe brands in the U.S. and Canada, streamlining operations and maximizing customer satisfaction through enhanced service and support. According to the company press release, his appointment was the centerpiece of a renewed focus on improving customer service operations at VingCard Elsafe, and his dedication to fulfilling the rapidly changing technology needs of the global hospitality industry resulted in one of the company's most successful years ever.
"We have seen considerable improvement in our service delivery and customer focus since Bill joined our team last year, and he has made a significant impact on our customer satisfaction this year across North America," said Tim Shea, president of Assa Abloy Hospitality. "We anticipate another strong year in 2013 and Bill will help us maintain that positive momentum by ensuring our organizational goals remain aligned with customer needs and expectations."
Assa Abloy Hospitality's core brands include VingCard electronic locking solutions, Elsafe digital in-room safes and Orion by VingCard Elsafe energy management systems.
Before joining VingCard Elsafe, Oliver founded and headed Evolve Hospitality Group, a hotel industry consultancy that assisted both global manufacturers and hospitality companies with business development, financial and operational improvements. He also logged more than six years as an executive for hospitality security technology vendors, including a stint as vice president of Sales & Operations for North America and EMEA. Other previous roles include senior management positions with hospitality organizations Noble Investment Group, Winegardner & Hammons, Vista Host Inc., and Peabody Hotel Group, among others.