Lancaster, PA – August 16, 2013 – Security Partners of Lancaster, PA today announced the acquisition of a second, hot- redundant, monitoring center - Response Center USA of San Antonio, TX.
Response Center USA is an Underwriters Laboratories (UL) listed central station that provides bi-lingual monitoring services of burglar and fire alarms, PERS, and video alarms to thousands of residential and commercial customers in Texas and the surrounding area. Additionally, the company offers IP monitoring services, using Alarmnet, UplInk and Alarm.com, services matched in Security Partners’ Pennsylvania facility.
With the integration of Response Center USA, all members of the newly-expanded Security Partners Dealer Network will be able to enjoy 100 percent uptime with instantaneous load sharing and alarm routing capabilities. These companies’ combined operations offer real time disaster recovery, new products and services, back office support and dealer education and marketing support.
Mike Bodnar, president of Security Partners, said Response Center USA will keep its name and the majority of the team will continue to serve the dealers and their customers, giving a familiar face during and after the transition.
"Response Center USA is a well known and respected name in Texas,” Bodnar said. "We are pleased our Texas team will remain in place. The only change that our dealers will notice is the increased capacity and service offerings now available through this expansion."
As a “boutique” central station, Security Partners offers dealers custom designed monitoring programs and services that other national monitoring centers don’t offer. Bodnar said the tradition of putting the dealer's needs first will continue, even as Security Partners continues to grow in national presence and stature.
"We spent countless hours searching for a redundant central station," Bodnar said. “The more we learned about the team at Response Center USA, the more we knew they were a perfect alignment of our values and service offerings. We look to leveraging this partnership to the benefit of our dealers."
"Our partnership with Security Partners will equip our dealers with real competitive advantages made possible through the shared operation of two redundant monitoring centers located in different time zones, power grids and with separate telecommunication providers,” added Gary Dawkins of Response Center USA.