WESTMINSTER, Massachusetts (July 21, 2014) – Tyco SimplexGrinnell, a longtime leader in fire and life safety, was selected by Confirmit to receive both the 2014 ACE (Achievement in Customer Excellence) Award and the 2014 ACE Award for Best Use of Feedback Solutions. The awards were presented at the annual Confirmit Community Conference held in Orlando, Florida.
Established in 2005, the ACE Awards distinguish and certify companies that demonstrate excellence in the rigorous application of feedback processes and outstanding performance measured by those processes. Tyco Simplex Grinnell, a six-time recipient of the ACE Award, was among 43 organizations recognized by Confirmit in 2014.
The 2014 ACE Award for Best Use of Feedback Solutions Award recognizes leading organizations that best use feedback solutions to drive positive business change, enhance processes, and increase Return on Investment. Tyco SimplexGrinnell earned honors for Best Use of Innovation in Customer or Employee Engagement for demonstrating the greatest innovation in the application of its feedback solution, in an effort to strengthen customer or employee engagement.
“We are truly honored to be recognized by Confirmit for our success in raising customer satisfaction,” said Dave Baer, Vice President of Strategy & Marketing at Tyco SimplexGrinnell. “These prestigious awards offer meaningful validation of our passion to create a culture of service excellence by gaining better insights into our performance and uncovering potential areas for improvement.”
Bob Chauvin, President of Tyco SimplexGrinnell said, “Given today’s fiercely competitive business landscape, customer feedback is playing an increasingly important role in our efforts to grow our business, drive operational excellence, and be the preferred partner for our customers. While collecting and analyzing customer data is critically important, it’s how you act on that feedback that really makes the difference. We strive every day to meet and exceed customer needs, while continually challenging ourselves to deliver the highest levels of protection and improve overall business performance.”
“The winners of the 2014 Best Use of Feedback Solutions ACE Awards have all demonstrated that they are using feedback in a wide variety of ways to enhance business processes and improve the customer or employee experience,” said Henning Hansen, President and CEO of Confirmit. “We’re delighted to work with such innovative organizations, all of whom have shown their commitment to using feedback solutions as an important tool in driving positive business results.”
In conjunction with the 2014 Confirmit ACE and Best Use of Feedback Solutions awards, Tyco SimplexGrinnell recently published its 2013 Customer Satisfaction Annual Report (CSAR). Now in its seventh year, the CSAR tracks the results of over 10,000 surveys of Tyco SimplexGrinnell customers following a service experience. The report provides insight into the how Tyco SimplexGrinnell has performed against a number of key metrics and widely-accepted standards, and the how the company is using the data and insights gained from more than 30,000 customer comments to improve the quality, reliability and consistency of its service delivery. Visittycosimplexgrinnell.com to download a copy of the 2013 CSAR.