Challenge:
A growing financial services and payment processing company headquartered in the northwest suburbs of Chicago was looking for a higher level of security and human resources accountability for its 5,000-square-foot facility. Ultimately, Debt Pay Inc., Rolling Meadows, Ill., a Software as a Service (SaaS) Customer Relationship Management (CRM) provider which handles sensitive financial data, selected ScanPass Mobile Credential powered by Connect ONE® as the access control and security management solution for the main entrance and select areas.
Solution:
With ScanPass Mobile Credential, Kris Kehler, chief executive officer (CEO), said he receives real-time video and access control reporting, which not only assists with security but provides detailed information on who among the 30 employees entered the offices and when. ScanPass Mobile Credential is integrated with a Hikvision high-resolution IP network camera, so Kehler can view video of who is entering the suite during off-hours, holidays or other specific time frames.
The system is controlled by an ELK Products intrusion detection panel, with ScanPass Mobile Credential integrating seamlessly and allowing users to arm and disarm the alarm via the smartphone. After presenting a valid smartphone mobile credential the door unlocks and the alarm automatically turns off. If that person does not have alarm privileges the office door will not unlock. The system can be armed at the end of the day with the smartphone, which also documents who initiated the alarm system. This feature makes it even easier to use the alarm system, especially users who only arm the system periodically because there are no codes to remember.
Administering the integrated suite of financial Debt Pay Pro CRM software for hundreds of clients also requires a large amount of capital equipment that needed protection at the headquarters. Debt Pay Pro manages customer solutions for debt settlement, student loan consolidation, credit repair and practice management and provides other CRM tools.
“We needed a higher level of security than traditional locks at the entrance,” said Kehler. “We have a lot of computer equipment, fixed assets, with sensitive and confidential data. We had ScanPass Mobile Credential installed at the main door, my office and other areas and integrated with the network camera at the front receptionist area.” ScanPass Mobile Credential is unique in that it uses only a barcode sticker affixed at the point of entrance to identify the door to be opened, so users with a smartphone, tablet, iPad or any device with a camera and WiFi or cellular connectivity can gain entry. It requires no software to install or maintain, eliminating access control cards/fobs and the installation of readers and door controllers.
Results:
ScanPass Mobile Credential was put to the test when an employee was terminated and their access credentials needed to be revoked. “We had an incident after the system was installed that validated the importance of having this safeguard. With the system we were able to make sure a former employee could not get back into the suite, which was simple to do with ScanPass Mobile Credential,” Kehler said. Kehler liked how quick and easy it was to delete credentials through the Connect ONE user interface, especially for an irate terminated employee.
The ability to receive immediate notification via smartphone for authentication of access control activities is another feature Kehler said boosts security. “I have greater control over who comes in and at what time and receive daily activity reports. The mobile app is flawless, as well as the desktop version of the ScanPass Mobile Credential/Connect ONE User Interface.”
“Having a security system like ScanPass Mobile Credential is a must with the amount of sophisticated equipment and electronics-based customer files we have. We are growing and there’s definitely the potential to add the solution to new offices in another location.”
About Connected Technologies
The Connect ONE web-hosted interface manages all solutions – security, access control, video, critical temperature monitoring and more, from an easy-to-use platform accessible from PC, laptop, smartphone or tablet. Created with both user and dealer in mind, Connected Technologies partners with leading industry firms, such as Axis, Bosch, DMP, ELK Products, Honeywell, and others.
Connected Technologies represents a different type of product service provider. Founded by former alarm dealer Michael Simon along with his son Daniel, the company hires personnel with direct industry experience, to more accurately assess and deliver to meet the needs of the market. Simon was the owner-operator a local security company for over 40 years. “We truly understand the needs of dealers and their customers. Value-added services will not only grow a dealer's account base with stickier customers but also provide a predictable RMR stream. Connect ONE was designed to simplify integration offerings and create value-added services,” said Mike Simon, Managing Partner.
To find out more, contact Connected Technologies at 866-976-3520. See the growing list of Connected Technologies, LLC integration partners as well as the just-released ScanPass Mobile Credential for simple but powerful access control without door readers or user cards.
