Mahwah, N.J., April 24, 2022 -- Commend Americas, a leading provider of security and communication solutions, is honored to be awarded the prestigious Security Industry Association (SIA) New Product and Solutions Award for Ivy by Commend, the world's first intercom voice assistant based on 'conversational AI.'
The SIA New Product and Solutions Award is one of the most coveted awards in the security industry, recognizing innovative products and solutions that have the potential to revolutionize the industry. Ivy by Commend was chosen as the winner in the category of Communication and Connectivity for its outstanding performance and functionality.
Ivy utilizes conversational artificial intelligence to communicate with users in a natural and dynamic conversational manner. Its most notable feature is its ability to independently learn from every interaction, constantly expanding and deepening its knowledge.
The first step is a thorough "basic training" at the location of the field of operation, focusing on specific recurring questions related to the environment. From there, Ivy relies on its "Deep Neural Network" algorithms to provide real-time, competent answers in virtually all application areas. This allows Ivy to engage in dialogues with users, offering assistance with problems, information on appointments and search queries, and more; effectively supporting and relieving human colleagues at the control center and much more.
The SIA judges were impressed by the intuitive design of Ivy and recognized the platform's scalability, which allows it to be customized to the needs of any organization. Additionally, the judges were impressed by its capacity to automate routine tasks, freeing up operators to concentrate on more essential and pressing matters.
“We are thrilled to have won this award as it demonstrates Commend’s continued commitment to innovation and excellence,” said Tom Reilly, President of Commend Americas. “Ivy represents a significant advancement in AI-powered technology because it allows for greater efficiency and improved response times. It also represents the future of communication and automation, and we are proud to be leading the charge in this industry."
Commend Americas has a long history of technology leadership in the security and communication space, and the company is committed to continuing to push the boundaries of what is possible.
For more information about Commend Americas and the Ivy solution, please visit www.commendusa.com.