WEBINAR

The Symbiotic Relationship of End-users & Systems Integrators

Discover how collaboration between end-users and systems integrators leads to stronger, more effective security solutions. This webinar explores real-world examples and best practices that show how trust, communication, and shared expertise drive innovation, optimize system performance, and deliver lasting security success.

December 04, 2025

6:00 PM UTC

1 hour

Sponsored by

December 4th, 2025

1:00 PM ET / 12:00 PM CT / 10:00 AM PT / 6:00 PM GMT

Duration: 1 hour

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A certificate of attendance will be offered.

Summary

In this live webinar, we explored the dynamic, symbiotic relationship between end-users and systems integrators, emphasizing the importance of collaboration and mutual understanding in achieving successful security technology implementations. Attendees will gain insight into how end-users and integrators work together to address unique business needs, overcome challenges, and ensure the seamless integration of security systems. By fostering open communication and a strong partnership, both parties can drive innovation, optimize system performance, and enhance security outcomes. The webinar also highlights best practices, the role of trust, and how leveraging each other’s expertise can lead to more effective, customized solutions.

The webinar will feature real-world examples from various sectors, demonstrating the value of end-user and integrator collaboration in enhancing security infrastructure, improving user experiences, and achieving long-term success.

Webinar Discussion Points:

The mutual benefits of collaboration between end-users and systems integrators.
Key challenges in aligning business needs with technical solutions.
The role of trust and transparency in fostering strong partnerships.
Best practices for effective communication during the integration process.
How collaboration drives innovation and ensures system optimization.

Speakers

Bernard Scaglione, CPP, CHPA, CHSP

Associate Principal

Cerami & Associates

Associate Principal at Cerami & Associates where he leads the security team in the design and consultation of security and IT systems for various industries including healthcare, government, residential, office, educational, and religious. Ben blogs and manages, “The Secure Hospital,” a blogging and resource management internet site. He is the author of three books, “Security Management for Healthcare: Proactive Event Prevention and Effective Resolution” and co-author of “Healthcare Security: Solutions for Management, Operations and Administration and Healthcare Safety and Security: Navigating a Service in Crisis.” He holds a master’s degree from Rutgers University School of Criminal Justice and has served as a security director for more than 25 years in New York City area hospitals, including New York Presbyterian Hospital, Bellevue Hospital, and Atlantic Health System. Over the past 20 years Ben has served in multiple capacities for the International Association for Healthcare Security and Safety (IAHSS) including council member, committee chair, and member of the IAHSS Board of Directors. He is past Chairman of the ASIS International Healthcare Council, past President of the New York City Metropolitan Healthcare Safety and Security Directors Association and is current chair of the ASIS International Crime Prevention Council. Ben was a contributing columnist for Security Magazine and is a frequent author to the Journal of Healthcare Protection Management. He serves as an adjunct professor at John Jay College.

Pat Alvaro

Sr. Vice President of Sales & GM – North America

Integrated Control Technology

With nearly three decades of experience in the security technology arena, Pat has made the physical-security industry his lifelong passion. His commitment to the field deepened as he advanced through sales and marketing roles at some of the world’s largest security-tech organizations, eventually playing a key role in establishing ICT’s presence in Canada. Today, in his role as Senior Vice President of Sales & GM for North America, Pat leads ICT’s regional sales strategy, oversees channel development, and drives the growth of strategic partnerships.

Kevin Whaley, CPP

Senior Physical Security Consultant

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Kevin Whaley, CPP is a Senior Physical Security Consultant and Special Operations veteran with deep expertise in access control, surveillance technologies, and enterprise-level security strategy. He is known for aligning security solutions with real operational needs, leading complex modernization projects, and communicating effectively with both executives and technical teams. Kevin brings a disciplined, client-focused approach shaped by years of field experience, leadership, and mission-driven work.

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