Surveillance Cameras to Command Centers: Turning Video Data into Business Intelligence

Thomas Carnevale is the owner of Umbrella Security Systems, a commercial security integrator serving schools, government agencies, manufacturing facilities, warehouses, multifamily properties, and commercial organizations across Chicago and Northern Illinois. His work focuses on video surveillance design, access control, alarm integration, infrastructure planning, remote monitoring readiness, and long-term system support. Thomas also hosts Security In-Focus, an educational podcast for end users responsible for protecting facilities, people, products, and information.

Don Morrow is the Founder and CEO of HighlandTech, an AI automation agency that builds domain-specific AI Agents designed to function as outcome-driven digital workers. HighlandTech focuses on vertical AI solutions that eliminate operational friction and deliver measurable ROI for businesses.

Don is also the creator of Electra, an Agent Operating System and emerging agent marketplace. Electra’s first Vertical Agent is a Customer Success Agent purpose-built for physical security integrators, designed to automate high-friction workflows and improve service outcomes across the customer lifecycle.

With over a decade of experience in enterprise and cloud sales leadership at Honeywell and Brivo, Don brings a practical, operator-first approach to AI adoption. He is a Board Advisor for Security Technology and Artificial Intelligence at LifeSafetyAlliance.org and hosts the podcast AI PHYSEC TODAY, where he explores how AI is reshaping the physical security industry.

Don holds an MBA from Florida Atlantic University and a certification in Artificial Intelligence from MIT Professional Education. His work centers on building AI Agents that combine domain expertise, outcome alignment, and real-world execution.

Throughout his tenure with Trackforce, Jeff has been dedicated to establishing the company as North America’s foremost security management software provider. With a 360-degree vision for business growth, Jeff excels in recognizing emerging trends, pursuing sales in multiple verticals, and cultivating relationships with industry thought leaders. His expertise extends beyond his role at Trackforce, as he is a frequent speaker at various security associations and roundtables, including those hosted by NASCO, the National Security Alliance, and IASIR. Jeff is recognized as a leading content curator committed to sharing knowledge and driving conversations around security technology and management, making him a respected voice in this evolving landscape.

Ryan Smith is the President & Founder of Titan Protection, a premier security services provider and pioneer in autonomous drone security systems. A 20-year law enforcement veteran, Ryan founded Titan in 2008 to prove that physical security services could be both more effective and affordable. Today, Titan Protection employs over 600 people, and protects hundreds of companies across the Midwest with operations extending nationwide. An instrument-rated pilot and certified Defensive Tactics Instructor, Ryan’s real-world experience shaped his philosophy that effective security requires both advanced technology and highly-trained personnel. Under his leadership, Titan developed one of the first successful remote pilot drone security programs and became the first security company authorized by the FAA to fly drones out of visual view. Ryan’s innovative “blended approach” to security – combining human expertise with emerging technologies – has resulted in significant improvements in security effectiveness while reducing operational costs for numerous enterprises across various sectors.