Ivy Virtual Assistant was designed so control room staff can have time back to focus on high-priority tasks. As the world’s first Conversational AI-based voice assistant for intercoms, its artificial intelligence allows it to communicate like a human and learn from each request. With Ivy, users can automate routine tasks, filter out ghost calls, develop an enhanced bi-directional conversation experience, and provide tourists with information. Ivy is able to converse in various languages, providing real-time native language support for an enhanced bi-directional conversation experience.
The key to Ivy’s talents lies in its ability to learn (by training) about real-life topics or scenarios and the proper conversational patterns in dealing with them. Ivy Virtual Assistant comes with a suite of powerful tools to monitor relevant performance metrics all on one dashboard. The Ivy Dashboard monitors conversation quality and performance indicators, including reaction times, calls per day, call duration, and per-call iterations. It provides visual overviews like the KPI Dashboard, Call Timeline, and Call Heatmap. Additionally, it helps in training and optimizing Ivy's behavior as needed.
