Kenning noted that ADT is ideally suited to provide this suite of video services with a newly redesigned managed services monitoring center in Aurora, Colo., supported by ADT's highly trained staff of operators. Select View services include: video audits; video verification; video guard tour; video escort; unattended delivery; and video assist.
Protection One's Tim Whall, president and chief executive officer, talked about the emergence of a stronger national accounts program from the systems integration firm as well as a new team of management focusing on one team, one account ability, to help the end-user side of the business grow. "Our concept of one dedicated national account team is a far different approach to the traditional one point of contact," Whall said. "We don't see account management, installation, service, monitoring, order entry billing and collections as separate functions to be run as separate national groups. Our unique approach combines members from all service functions into a single team that is educated and dedicated to national accounts. One telephone call or e-mail puts users immediately in contact with someone familiar with their accounts," he continued.
"The level of services integrators provide," Whall said, "will be a key differentiator, not simply the different services."
NO STEALING FROM SECURITY
In an interesting turn of events, the convention center's cleaning crew was caught on camera lifting laptops from the Milestone Systems booth during ASIS. Several exhibitors discovered missing electronics on the second morning of the event. Milestone Systems fortunately had a neighboring booth with surveillance cameras set up to demonstrate XProtect(tm) IP video management software, which recorded the dirty deeds.
"I arrived at our booth early Wednesday morning to get our security systems up and running when I realized the laptop that ran our radar surveillance system was gone; it stored proprietary software from Moog QuickSet," said Trish Logue, marketing manager at Moog QuickSet. "I immediately reported it to the Arata event managers, who contacted the security personnel, as well as the Dallas police. They suggested I ask booths around mine if they were missing anything, so I approached Kevin Gramer from Rimage, who was exhibiting in the Milestone booth. He immediately fired up the Milestone video from an Axis camera that was pointing at the Moog QuickSet booth all night. Needless to say, I was more than impressed when he pulled up the video of the two individuals clearly stealing the laptop. He burned five CDs for me and I immediately gave Arata services a copy of the video showing the perpetrators in action. The video surveillance helped the Dallas police positively identify them; they were apprehended and we got our laptop back."
Another Milestone Solution Partner also assisted. The developer of video synopsis solutions called BriefCam used their award-winning search facility embedded in the Milestone XProtect Smart Client to review 10 hours of video from the previous night in just minutes, presenting a summary of the culprits' entry and movements with exact time stamps. Rimage then used their Surveillance Publisher solution to export those sequences directly from the Smart Client to DVDs.
The cleaners were greeted when arriving for their night shift rounds and questioned about the missing electronics. In the face of the video evidence, one of the crew confessed and agreed to return the missing equipment. To the authority's surprise, however, not only did he produce the purloined laptop and an iPAD, but several bags full of stolen items from another trade show that had taken place weeks earlier. It turned out that several thieves had been carrying out this criminal activity for their own 'fringe benefits' to the normal night work. Needless to say, they were fired from the cleaning personnel roster immediately and prosecution for their crimes is in progress.
Flying with Captain Sully
For several minutes, we were there; in the cockpit of Flight 1549 as Captain Chesley Sullenberger calmly told the air traffic controller: "We're going in the Hudson." The dispatcher responded equally calmly: "Say again?" And Sullenberger responded with determination and fortitude: "We're going in the Hudson." The controller thought that certainly it would be the last time he would ever communicate with the man who has simply been dubbed 'Sully'.