Metrics for Success: Show How Security Incidents Hurt Productivity

When we talk about metrics, we tend to focus on cost of loss, response times, recovery times and incident trends. But what are the impacts of a security incident in terms of lost time and productivity? These are real impact costs, but they are often...


George Campbell is emeritus faculty of the Security Executive Council (SEC) and former CSO of Fidelity Investments. The SEC is a problem-solving research and services organization that involves a wide range of risk management decision makers. For more information about the Council, visit www.securityexecutivecouncil.com/?sourceCode=std. The information in this article is copyrighted by the Security Executive Council and reprinted with permission. All rights reserved.