Time to Make the Donuts Secure

Ever Santana has Solved Unique Retail Security Problems with an Integrated Security, Surveillance and Access Control System at Multiple Dunkin’ Donuts Locations


Editor’s Note: Once again, the security industry has stepped up to the plate for the Security Technology & Design Innovation Awards. For the third year, ST&D solicited the “best of the best” among innovative security applications, and we were again swamped with impressive examples. This year’s crop of entries for the Security Innovation Award covered a wide spectrum of vertical markets — educational institutions dominated the entries, but corporate campuses, city-wide surveillance and high-profile facilities were also represented.
The Innovation Award “Gold Medal” winner, selected by a panel of security industry experts including ST&D editor/publisher Steve Lasky, represents a security application that included many technologies to solve the unique problems in a low-margin retail environment — the security upgrade of DD Franchise Group, owner of multiple Dunkin’ Donuts franchises in the New Jersey area. Ever Santana, the group’s vice president of operations, spearheaded the effort to secure multiple retail outlets and a central baking facility. 
The Dunkin’ Donuts project, submitted by access control provider Brivo and integrator Professional Security Technologies (PST), scored high marks with the judges in the three major categories of innovation, collaboration and project scope. “The thought process that came through in this submission was impressive,” one of the judges wrote. “A business leader with minimal understanding and use for ‘security’ actually became a cheerleader for the improvement that was made to his bottom-line business results.”
Wrote another judge: “This was an excellent collaboration between the end-user and the vendor. I was impressed that the security system solutions were tailored to the customer’s overall security and business needs.”
Our second-place finisher is no stranger to Innovation Award success. IQinVision took top honors last year with its Loyola University submission (see the Sept. 2007 issue); and has earned a “Silver Medal” this year with its Montgomery County (Md.) Public Schools submission. The culmination of a six-year security rollout, the installation featured a host of technology and service providers. 
This year’s “Bronze Medal” goes to security integrator Johnson Controls for its work on the security expansion of The Prudential Center in Newark, N.J., home of the National Hockey League’s New Jersey Devils. The arena used the integrator to put together a comprehensive security and building management system.
The Silver and Bronze medalists will be featured in the October and November issues of ST&D, respectively.
“All three of our finalists truly showed how the end-user/integrator partnership should work,” Lasky says. “But I was most struck by our winner from Dunkin’ Donuts, since they really approached their problem from both a risk and a business perspective.”
We will recognize Ever Santana, PST and Brivo with an awards ceremony at this month’s ASIS Intl. show at 3:30 p.m. on Tuesday, Sept. 16 in booth 1042. The editors of ST&D would like to thank all of the innovative companies that submitted an entry.

  1. Paul Rothman, Managing Editor

Summarizing a lifetime of food service experience, Ever Santana says, “Most restaurant owners think they see everything — they actually miss a lot.” Santana is vice president of Operations for the DD Franchise Group, a northern New Jersey-based owner and operator of 18 Dunkin’ Donuts franchise locations and a central baking facility, which services a vast number of stores. The company’s Fort Lee, N.J., location is one of the largest stores in the Dunkin’ Donuts system.

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