Adds Schalhoub: "Every other vendor we spoke with said a system like this wasn't possible and tried to get us to change our criteria to match what they could offer."
Solving Historical Problems and Reaping Immediate Results
Due to the surveillance system's unique IP-based design and features, Air Cruisers was able to easily install the network and receive immediate benefits across the board; however the biggest impact came from the new network's remote viewing capabilities. With this feature, Air Cruiser engineers were finally able to work offsite and control camera angles for better monitoring of deployments, quickly reducing company expenses for travel and troubleshooting. For example, once the system was up and running in Mexico, Air Cruisers could finally monitor the quality testing from New Jersey without having to ship products or employees back and forth.
Air Cruisers was also able to implement multiple video shots on a common time line, an ability the company did not have before, and as a result, eliminated the need for extra hours spent by engineers in the "video" room reviewing recordings.
In addition, one of the biggest problems Air Cruisers faced with its original handheld recording system was the inability to control human error. For example, each deployment has an industry-required five second time limit for the evacuation slide to deploy correctly; however, when this timing was only controlled by a stopwatch, Air Cruisers was unable to easily verify the cause of deployments that did not meet the limit. It may have been that an employee simply started the clock a second late or ended too early, but it could also be that the slide was not functioning properly - a more serious possibility that cause the company to spend extra hours re-testing materials. In addition, with handheld cameras, Air Cruisers could not guarantee that the recording would occur from the same angle each time, again complicating the process of ensuring quality effectiveness.
"There were so many issues that we had been fighting for a long time, such as archiving and storage space, deployment time limits, and differences in video quality perspectives. Even just the simple fact that our deployments cause a lot of debris in the testing area had been a problem in the past, as the dust would negatively affect electronics," Visgordinskiy says. "Now, with a network video system that has tough, external casings we no longer face the possibility of cameras malfunctioning. Overall, with the features that this network system provides us, we can easily handle all of our past issues, and so much more."
Planning for the Future
Once the plan for the network video system was finalized and developed, Air Cruisers implemented it as a pilot program for six months in its New Jersey quality monitoring headquarters. After receiving rave reviews from company users, the system went into action and Air Cruisers implemented a production mode in its Mexico facility in mid-October. Based on initial results in both New Jersey and Mexico, especially the cost-saving ROI of not having to ship products back and forth for testing, Air Cruisers already expects to expand on the system's use in the future.
"In our line of work, finding a system that would work for our specific needs and help us exceed customer expectations was not an easy task. However, the quality of technology we received from this network video system has truly convinced our company that there is no other way to handle our video needs," Schalhoub says.