Business Assistance, Training and Bonus Incentives

Continental Access Attains Microsoft Credentials

Technical staff for Continental Access, Amityville, N.Y., underwent intensive training to obtain Microsoft Certification in MCSE, MCPS, MCPD, MCSD, MCPSI, MCDBA, MCNPS, MCSA disciplines.

Having attained Microsoft Certified Partner status enables developers to access the necessary tools, training and resources that will help to speed up product production and further push development and testing of the SQL-based CA3000 software package. Engineering personnel are also on site and have advanced computer engineering degrees and certifications in a variety of security technology fields allowing them to answer a variety of inquiries from security system integrators and specifiers.

Free Training from Leviton

Leviton, Melville, N.Y., manufacturer of electrical and electronic wiring devices and systems and provider of residential networking solutions, expanded its ez-Learn® online training program to include in-depth material on Leviton’s Connected Home products.

Ideal for contractors, installers and builders, the ez-Learn program provides step-by-step instruction on the company’s line of Connected Home products. The ez-Learn training program consists of nine modules for each Connected Home product category. Training is provided through a mix of instructional video, detailed graphics and narrative-rich slides which explain the products in depth.

The products are designed to wire a home for today’s digital media world and include whole-house audio, video, telephony and computer networking devices and systems.

ez-Learn is free to participants and allows for learning at the participants own pace, where and when users choose. After users advance through the screens, they can test their knowledge with a short online quiz. Once training is complete, the user receives a course completion certificate.

Quick Reference Guide from Secura Key

Secura Key, Chatsworth, Calif., a manufacturer of access control and RFID products, has distributed a Quick Reference Guide which allows resellers and customers to view and compare Secura Key product features side by side from this single source.

The guide helps customers match the appropriate product with its application, by correlating customer requirements with specific devices. It also shows which software versions and hardware components are required for various system configurations and specifications. The guide covers Radio Key® Proximity products, e*Tag® Contactless Smart Card products, Standalone Access Control Units and e*Access Kits. Thumbnail photos and specs are included for each product.

Mace Moves to AC Business Dealer Via Dealer Program

Mace Security International Inc. announced plans to launch a new access control product line to the North and Latin American markets. The company expects availability of the product in the fourth quarter of 2009.

Key components of Mace’s new access control product line named MaceTrac™ include No Cost Software—a Windows-based program including badging, site graphics and time and attendance; five-year warranty on hardware and software; support of up to 500 doors; client server structure with no charge for terminals; and diagnostic LED’s.

John O’Leary, president of Mace Security Products said: “We are excited to offer this innovative product line. As part of our authorized dealer program, we will be providing Web-based training for the access control product line. Our authorized dealer program provides for dealer certification to ensure our dealers are able to deliver and install quality products at reduced costs. We will also be increasing the number of field sales managers who will be working directly with our dealers to provide training and sales support to help them grow their business.”

G4S Meets UL Standard

G4S’s Monitoring and Data Center in Burlington, Mass., received a notice of authorization for UL-827 certification from Underwriters Laboratories, Inc. for meeting the “Standard for Central Station Alarm Service.” G4S had to meet strict guidelines for the certification from UL, an independent and internationally recognized testing organization in Northbrook, Ill., including meeting requirements in construction, operation, manning and protection services needed.

The G4S Monitoring and Data Center provides a range of services which include the ability to remotely monitor video from any facility and offers monitoring of intrusion alarms, scheduled and ad hoc virtual guard tours, video and audio escort to employees, lobby management, remote monitoring and control of gates and doors. According to G4S, fewer than 25 percent of all monitoring facilities have been granted UL approval under section UL-827.

Speco Technologies: Fine-Focus On Technical Support

Speco Technologies’ receives hundreds of calls each day from dealers and installers needing help with an installation or project. The Technical Support Group, a value-added service of Speco, is tasked with troubleshooting and problem solving for those callers.

Technical support specialists troubleshoot and problem-solve over the phone, using a multitude of proficiencies, including computer science and electrical engineering skills. Speco recently developed a collaborative Customer Relationship Management (CRM) solution to track and organize customer calls. It uses the data to measure trends and assess quality assurance.

“The number one issue we address is accessing the Internet,” said Robert McManus, Speco Technologies Technical Support Manager. “We help customers troubleshoot and verify a network connection and access it remotely. Setting IP-ready DVRs up onto the Internet is also the tech support group’s longest and most complicated call because of routers, firewalls, IP addresses, etc.”

Private Label Program Benefits Dealers

NAPCO Security Technologies, Amityville, N.Y., a manufacturer of security products and solutions for intrusion, fire, video, wireless, access control and door locking systems, now offers a private labeling, keypad window program to all dealers for any size order.

The company’s private label window program helps dealers stand out and distinguish themselves from their competitors through an assortment of background colors and art that can be applied to one’s entire keypad window. Dealers can choose from a variety of popular keypads to customize their windows.