G4S’s Monitoring and Data Center in Burlington, Mass., received a notice of authorization for UL-827 certification from Underwriters Laboratories, Inc. for meeting the “Standard for Central Station Alarm Service.” G4S had to meet strict guidelines for the certification from UL, an independent and internationally recognized testing organization in Northbrook, Ill., including meeting requirements in construction, operation, manning and protection services needed.
The G4S Monitoring and Data Center provides a range of services which include the ability to remotely monitor video from any facility and offers monitoring of intrusion alarms, scheduled and ad hoc virtual guard tours, video and audio escort to employees, lobby management, remote monitoring and control of gates and doors. According to G4S, fewer than 25 percent of all monitoring facilities have been granted UL approval under section UL-827.
Speco Technologies: Fine-Focus On Technical Support
Speco Technologies’ receives hundreds of calls each day from dealers and installers needing help with an installation or project. The Technical Support Group, a value-added service of Speco, is tasked with troubleshooting and problem solving for those callers.
Technical support specialists troubleshoot and problem-solve over the phone, using a multitude of proficiencies, including computer science and electrical engineering skills. Speco recently developed a collaborative Customer Relationship Management (CRM) solution to track and organize customer calls. It uses the data to measure trends and assess quality assurance.
“The number one issue we address is accessing the Internet,” said Robert McManus, Speco Technologies Technical Support Manager. “We help customers troubleshoot and verify a network connection and access it remotely. Setting IP-ready DVRs up onto the Internet is also the tech support group’s longest and most complicated call because of routers, firewalls, IP addresses, etc.”
Private Label Program Benefits Dealers
NAPCO Security Technologies, Amityville, N.Y., a manufacturer of security products and solutions for intrusion, fire, video, wireless, access control and door locking systems, now offers a private labeling, keypad window program to all dealers for any size order.
The company’s private label window program helps dealers stand out and distinguish themselves from their competitors through an assortment of background colors and art that can be applied to one’s entire keypad window. Dealers can choose from a variety of popular keypads to customize their windows.