CAMBRIDGE, England and SAN FRANCISCO , California, August 20 /PRNewswire-FirstCall/ -- Cardiff , a division of Autonomy Corporation plc (LSE: AU. or AU.L) and leading provider of intelligent document solutions, today announced that Arrowhead Credit Union (Arrowhead) is using Cardiff TeleForm to automate the processing of its hundreds and thousands of member and market research documents.
With more than 161,000 members and over one billion dollars in assets, Arrowhead suffered under the weight of manual processes surrounding its paper-based market research and member satisfaction surveys. The cost of outsourcing services such as data entry proved prohibitive to the company. With Cardiff , Arrowhead can now process twice the number of documents with superior accuracy, speed and efficiency. Formtran, a leading solutions provider and long-time Cardiff partner, implemented the TeleForm solution for Arrowhead.
"Arrowhead faced many data process challenges before Cardiff , including low productivity and high costs associated with the hiring of outside firms to process surveys," said Mike Stuhley, CEO of Formtran. "Using Cardiff TeleForm, we are able to meet Arrowhead's objectives by reducing the number of processing staff and providing bottom-line savings that offset the cost of the solution over time."
"The Cardiff user interface is easy to understand, easy to use, and saves everyone at Arrowhead a lot time," said Michelle Fisher , marketing project administrator of Arrowhead Credit Union. "Most importantly, data is captured more accurately with Cardiff , while any indexing errors are automatically detected and corrected sooner. Our productivity has improved dramatically. We can now process twice the number of documents and have reduced reliance on third party market research firms."
"We're very pleased that Cardiff Intelligent Documents have enabled Arrowhead to deliver outstanding service and compelling value to members," said Mark Seamans , CEO of Cardiff . "In the fiercely competitive banking industry, customers demand fast, friendly attention and if they don't receive it, they'll take their business elsewhere. With accurate and rapid customer feedback and information from market research documents, Arrowhead's senior management can now effectively plan the credit union's business strategy, while its personnel can also react faster to member concerns and market trends."
The Cardiff Intelligent Document suite automates all aspects of paper, online and mobile based document-centric business processes. Cardiff delivers significant cost reduction, accelerated processes and an improved customer experience by taking formerly static documents and enabling them to 'process themselves' through the introduction of embedded intelligence. For more information on Cardiff's Intelligent Documents solutions, please visit http://www.cardiff.com.
About Arrowhead Credit Union
The Arrowhead Credit Union is committed to serving its members financial needs by providing the ultimate in banking convenience, excellent member service, convenient branch locations, competitive savings and loan programs and much more. Arrowhead Credit Union offers convenient 24 hour access to your accounts, loan approvals online in seconds, and FREE online banking for Personal and Business accounts, each of which are available when it's convenient to you.
Opening an account is your key to unlocking the advantages of membership with Arrowhead Credit Union. Becoming a member of a not-for-profit cooperative means you will enjoy a wide variety of cost and time-saving services designed for you and your family.
Formtran is a leading provider of cutting edge scanning and forms processing software and services. Formtran enables companies of any size or in any industry to dramatically improve productivity by automating data capture and collection and eliminating manual data entry. For more information, please visit http://www.formtran.com.
Cardiff (http://www.cardiff.com) is a leading provider of software for intelligent document solutions that unify people, paper and process. Cardiff enables organizations to capture information from paper and electronic sources and to manage the process behind the form by embedding intelligence and enabling better visibility and control. As a result, businesses reduce operational costs, provide a rich customer experience and ensure compliance to organization and government regulation. Cardiff serves more than 8,000 customers worldwide, including many in the financial services, pharmaceutical, healthcare, education, government and manufacturing industries. Cardiff is an Autonomy Group company (LSE: AU. or AU.L).
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, information risk management solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Kraft Foods, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 400 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Satyam, Sybase, Symantec, TIBCO, Vignette and Wipro. The company has offices worldwide.
The Autonomy Group includes: ZANTAZ, the leader in the archiving, e-Discovery and Proactive Information Risk Management (IRM) markets; Cardiff , a leading provider of Intelligent Document solutions; etalk, award-winning provider of enterprise-class contact center products and Virage, a visionary in rich media management and security and surveillance technology.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
SOURCE Autonomy Corporation plc