CAMBRIDGE, England and SAN FRANCISCO , California, August 20 /PRNewswire-FirstCall/ -- Cardiff , a division of Autonomy Corporation plc (LSE: AU. or AU.L) and leading provider of intelligent document solutions, today announced that Arrowhead Credit Union (Arrowhead) is using Cardiff TeleForm to automate the processing of its hundreds and thousands of member and market research documents.
With more than 161,000 members and over one billion dollars in assets, Arrowhead suffered under the weight of manual processes surrounding its paper-based market research and member satisfaction surveys. The cost of outsourcing services such as data entry proved prohibitive to the company. With Cardiff , Arrowhead can now process twice the number of documents with superior accuracy, speed and efficiency. Formtran, a leading solutions provider and long-time Cardiff partner, implemented the TeleForm solution for Arrowhead.
"Arrowhead faced many data process challenges before Cardiff , including low productivity and high costs associated with the hiring of outside firms to process surveys," said Mike Stuhley, CEO of Formtran. "Using Cardiff TeleForm, we are able to meet Arrowhead's objectives by reducing the number of processing staff and providing bottom-line savings that offset the cost of the solution over time."
"The Cardiff user interface is easy to understand, easy to use, and saves everyone at Arrowhead a lot time," said Michelle Fisher , marketing project administrator of Arrowhead Credit Union. "Most importantly, data is captured more accurately with Cardiff , while any indexing errors are automatically detected and corrected sooner. Our productivity has improved dramatically. We can now process twice the number of documents and have reduced reliance on third party market research firms."
"We're very pleased that Cardiff Intelligent Documents have enabled Arrowhead to deliver outstanding service and compelling value to members," said Mark Seamans , CEO of Cardiff . "In the fiercely competitive banking industry, customers demand fast, friendly attention and if they don't receive it, they'll take their business elsewhere. With accurate and rapid customer feedback and information from market research documents, Arrowhead's senior management can now effectively plan the credit union's business strategy, while its personnel can also react faster to member concerns and market trends."
The Cardiff Intelligent Document suite automates all aspects of paper, online and mobile based document-centric business processes. Cardiff delivers significant cost reduction, accelerated processes and an improved customer experience by taking formerly static documents and enabling them to 'process themselves' through the introduction of embedded intelligence. For more information on Cardiff's Intelligent Documents solutions, please visit http://www.cardiff.com.
About Arrowhead Credit Union
The Arrowhead Credit Union is committed to serving its members financial needs by providing the ultimate in banking convenience, excellent member service, convenient branch locations, competitive savings and loan programs and much more. Arrowhead Credit Union offers convenient 24 hour access to your accounts, loan approvals online in seconds, and FREE online banking for Personal and Business accounts, each of which are available when it's convenient to you.
Opening an account is your key to unlocking the advantages of membership with Arrowhead Credit Union. Becoming a member of a not-for-profit cooperative means you will enjoy a wide variety of cost and time-saving services designed for you and your family.
Formtran is a leading provider of cutting edge scanning and forms processing software and services. Formtran enables companies of any size or in any industry to dramatically improve productivity by automating data capture and collection and eliminating manual data entry. For more information, please visit http://www.formtran.com.