Cardiff Intelligent Document Solution Speeds Account Processing at First Interstate Bank

CAMBRIDGE, England and SAN FRANCISCO , California, July 25 /PRNewswire-FirstCall/ -- Cardiff , a division of Autonomy Corporation plc (LSE: AU. or AU.L) and leading provider of intelligent document solutions, today announced that it has...

CAMBRIDGE, England and SAN FRANCISCO , California, July 25 /PRNewswire-FirstCall/ -- Cardiff , a division of Autonomy Corporation plc (LSE: AU. or AU.L) and leading provider of intelligent document solutions, today announced that it has successfully completed a deployment of its LiquidOffice technology at First Interstate Bank. The Cardiff's Intelligent Document solution was implemented by First Interstate Bank to automate the processing of trust, brokerage, and retirement planning forms. Cardiff's Certified Partner, ImageSource, was the systems integrator for the project.

Headquartered in Billings, Montana, First Interstate Bank maintains a 58-branch network of banking centers across Wyoming and Montana. Each branch processes thousands of account documents and forms every month. Previously, transactional information associated with these accounts used paper-based processes that were labor intensive and prone to error. With the Cardiff Intelligent Document solution, the forms-based processes at First Interstate Bank are now enabled using a web-based eforms library accessible to 49 branch locations. Uniform data validation and routing rules built into the eforms ensure accuracy and efficiencies throughout the account processing lifecycle. As a result of the solution, processes that used to require an overnight turnaround are now characterized by same-day completion.

Stacy Hall , project management officer, First Interstate Bank said, "We required a solution that would reduce time and costs associated with the management of forms while also integrating easily with our existing system framework. Cardiff met all of our requirements and provides us with a complete solution that is also easy-to-use, nearly eliminating training costs."

Hall adds, "There used to be internal tension over lost documents-everyone blamed someone else. Now, the real-time process visibility provided by the system allows us to trace progress, resolve issues quickly and prevent them in the future."

"Account-related processes can be very complex and often involve a large number of documents and touch points for a single transaction. Automating these types of processes is the sweet spot of our Intelligent Document solution," said Mark Seamans , Cardiff's CEO. "We are pleased to help First Interstate meet its objectives by providing a solution that improves productivity by reducing operational costs, eliminating data errors and providing immediate access to data and forms in one location."

The Cardiff Intelligent Document suite automates all aspects of both paper-based and Web-based document-centric business processes. Cardiff delivers significant cost reduction, accelerated processes and an improved customer experience by taking formerly static documents and enabling them to 'process themselves' through the introduction of embedded intelligence. For more information on Cardiff's Intelligent Documents solutions, please visit

About First Interstate Bank

First Interstate BancSystem, Inc. is a US$4.0 billion financial holding company headquartered in Billings, Montana. Its principal subsidiary, First Interstate Bank, offers a full range of banking and financial services to individuals, businesses and municipalities throughout Montana and Wyoming. For more information, visit the corporate Web site at

About ImageSource

ImageSource, Inc. is an industry-leading provider of professional computer solutions and integration services, with a specific focus on front-end document capture and back-end information/content management applications. Established in 1995, ImageSource, Inc. is a privately held company with corporate headquarters in Olympia, WA and multi-site offices in Seattle , WA, San Jose , CA and Escondido, CA. For additional information, please visit

About Cardiff

This content continues onto the next page...