DALLAS , Texas, January 14 /PRNewswire-FirstCall/ -- Autonomy Corporation plc (LSE: AU.)(LSE: AU.L), a global leader in infrastructure software for the enterprise announced today that Autonomy etalk's Qfiniti Enterprise has received a 2007 Product of the Year Award from Technology Marketing Corporation's (TMC(R)) Customer Interaction Solutions magazine (http://www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
Qfiniti Enterprise, Autonomy etalk's contact center solutions suite, allows businesses to capture, analyze, and share customer interactions from a single user interface. These solutions consist of multi-channel interaction analysis, real-time agent support and contact center performance management, including tools for compliance recording, quality monitoring, agent performance evaluations, eLearning, and customer surveys. Through this unique combination, Autonomy etalk enables businesses to more effectively manage contact center information and leverage recorded interactions for compliance, quality, and business intelligence.
"Autonomy etalk has proven that it is committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor its hard work and accomplishments and look forward to more innovative solutions from Autonomy etalk in the future," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. "For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements."
"Qfiniti Enterprise delivers a diverse range of contact center solutions in a single, manageable package. By providing businesses with a single solution that can meet all of their needs, from compliance recording to interaction analysis, we are able to give our clients a clear competitive edge in the contact center," said Scott Shute , CEO of Autonomy etalk.
The 10th Annual Product of the Year Award winners are featured in the January 2008 issue of Customer Interaction Solutions magazine.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Customer Interaction Solutions has helped these industries germinate, grow, mature and prosper. TMC, the magazine's publisher, and is proud to publish the leading publication that has helped these industries, which have a positive impact on the world economy, continue to thrive. Hailed by the Wall Street Journal as "the Bible of the Industry", Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Please visit http://www.cismag.com.
Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, Unified Communications and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 4,000 most visited Web sites in the world by alexa.com*, TMCnet serves two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)