DALLAS , Texas, November 27 /PRNewswire-FirstCall/ -- Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that Autonomy etalk's Qfiniti Enterprise solution platform received a Best of Show award at the 2007 Annual Call Center Exhibition (ACCE) in San Diego , CA. The editors of Customer Management Insight, the monthly online magazine of the International Customer Management Institute (ICMI), lauded Autonomy etalk's enhanced security features, which include the ability to mask sensitive data in voice and screen recordings from unauthorized users to protect against identity theft and fraud.
Qfiniti Enterprise's integrated security capabilities include highly secure data encryption, audit trails for tracking user activity, and voice and screen masking of sensitive information in recorded interactions. Voice and screen masking utilizes a combination of speech analytics and metadata to locate portions of an audio or screen recording that contain sensitive data such as a credit card or bank account number. The masking solution blocks that portion of the call or screen during playback for individuals that are not authorized to hear or view the sensitive information.
"Autonomy etalk's Qfiniti Enterprise ensures that the personal information callers share with call centers is secure," said Joe Fleischer , chief technical editor, ICMI's Customer Management Insight magazine. "Providing such peace of mind, especially in advance of a busy season of shopping and travel, earns Qfiniti Enterprise a Best of Show award."
Autonomy etalk helps its customers meet regulatory compliance with data security standards such as the Payment Card Industry (PCI) Data Security Standards and the Health Insurance Portability and Accountability Act (HIPAA). Autonomy etalk supports these standards by delivering security capabilities that enable the business to safely capture, store, and transmit contact center interactions that contain sensitive data.
"Autonomy etalk's enhanced security addresses the PCI initiative and our clients' concern for their customers' private data. With these measures, companies can continue to record, store, and share interactions without losing control of their most critical data," said Scott Shute , CEO of Autonomy etalk.
The recipients of the ACCE Best of Show Award were announced in the November issue of Customer Management Insight.
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, information risk management solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 400 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Satyam, Sybase, Symantec, TIBCO, Vignette and Wipro. The company has offices worldwide.