The Security Week That Was: A Recap - June 10-16, 2006

SIW Editor Geoff Kohl gives a weekly surveillance of news shaping your profession

So good we have to mention it again

Losing alarm customers? Think they're lost for good? Our regular monitoring/dealer columnist Bob Harris of The Attrition Busters tells how to approach would-be cancellations so that you retain those customers (and those dollars), all while providing better service. Harris' column originally appeared in our Security Markets & Systems weekly e-newsletter for our dealer/monitoring/integration readers.