So good we have to mention it again
Losing alarm customers? Think they're lost for good? Our regular monitoring/dealer columnist Bob Harris of The Attrition Busters tells how to approach would-be cancellations so that you retain those customers (and those dollars), all while providing better service. Harris' column originally appeared in our Security Markets & Systems weekly e-newsletter for our dealer/monitoring/integration readers.
Finally, we turn to our most read stories of the week, defining the beat of security for the week of June 10-16: