CAMBRIDGE, England and DALLAS, Texas , July 7 /PRNewswire-FirstCall/ -- Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine (http://www.cismag.com) has named Autonomy etalk's Qfiniti Enterprise as recipient of the 2008 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.
Autonomy etalk's Qfiniti solution delivers robust and reliable IP recording for enterprise contact centers and mission critical business environments. This solution offers full customer interaction recording for compliance, risk management, and quality. Qfiniti delivers IP recording through SIP and vendor specific protocols for leading vendor platforms such as Cisco, Avaya, Genesys, Nortel, and Alcatel-Lucent. Customers that use Qfiniti IP recording benefit from streamlined architecture, global scalability, centralized management, and flexible deployment through a single, unified platform.
"Autonomy etalk is thrilled to be recognized for our advanced recording technology and the flexibility and scalability we provide to our clients," said Scott Shute , CEO, Autonomy etalk. "When you combine our next-generation IP recording technology with telephony solutions from the world's top-rated vendors, our clients are rewarded with the most robust and reliable voice recording solutions on the market."
The 2008 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
"Autonomy etalk has proven to our editorial team at Customer Interaction Solutions that their Qfiniti IP recording solution is a groundbreaking contact center technology. The Qfiniti solution has been designed with the needs of the contact center market in mind and the potential of IP behind it and deserves this significant honor," said Nadji Tehrani , Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "With technology as the key to the success of any call center, it is my pleasure to recognize Autonomy etalk for bringing advanced, pioneering technologies to market while providing high quality and superior applications."
The IP Contact Center Technology Pioneer Award winners will be highlighted in the July, 2008 issue of Customer Interaction Solutions magazine.
For more information on Autonomy etalk's call acquisition solutions, visit http://www.etalk.com/products/call_logging.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.