Over the last few years I have had the opportunity to watch Mike Howard, the chief security officer (CSO) of Microsoft, lead his organization through a number of significant transitions. Howard has shared a number of these transitions within the context of ‘The Great Conversation’ hosted by the ASG Security Summit and Expo every March in Seattle, which I have had the pleasure to facilitate (see page 53).
Since he has been on the leading edge of change as a security executive and has been a voice within organizations like the International Security Management Association (ISMA), InterCEP’s Global Risk Network and the Security Executive Council, I wanted to have him share his views on the ‘Next Generation Integrator.’
“It is implied that an integrator should have an expertise in the implementation of a product,” said Howard. “But to be more than that, they must come to the table with an understanding of the business.”
To Howard, the business has dependencies that must be understood which will dictate how the organization defines, manages and responds to risks. The integrator then can apply knowledge of technology solutions in context of the organizational objectives. By meeting these objectives, the integrator has created the foundation for a value premise and a strong return on investment.
“In today’s business environment anything that does not drive value to the business will be questioned, scrutinized or ignored,” said Howard. “We need the integrators to step up, understand this, act like an advisor and help drive the value premise.”
Are you a next-gen integrator?
Howard and his team can recognize a ‘next-generation integrator’ by their language and their actions. “They speak our language, understand our processes and work hard to understand our metrics,” said Howard. “They are transparent. They are insightful. They are creative. If they are responding to our RFP they go beyond the questions and attempt to provide a strategic perspective. They ask the questions we didn’t ask.”
Howard acknowledged that many CSOs are not close enough to their integrators. “It was a revelation to me what a smart, talented community we have in the integrator field,” he added. “They have to do a better job understanding us, partnering with us and other integrators that we may need to build our global reach. But there is no question that when they do, we can use them to advance our value and purpose within our organizations.”
Ronald Worman is the founder and managing director of The Sage Group. After 30 years designing, managing and executing highly successful business models for start-ups as well as Fortune 1000 companies, Worman co-founded The Sage Group in 2002.