“Increasingly, the way we’ve been successful is to be a partner to our dealers and to help them solve a lot of their needs so they can focus on the customer. RealStream helps them do that. They can get the signals that the central station is receiving on their smartphones so they can see exactly what is happening.”
Oppenheim said other services, such as Web-based managed access control services, are critical for dealers and their end users. “Our hosted Web access control platform is available to their customers 24/7. The end user can fully manage it and it’s a seamless process that the user can access whenever they need to make a change to their access control system. No other wholesale monitoring firm offers this complete level of managed access control,” he said.
Also at ISC West Affiliated Monitoring is focusing on educating dealers at Affiliated University with 15 seminars throughout the three-day show and including topics that range from legal aspects to insurance to company valuation. Finally, the company continues to offer aggressive pricing strategies to its dealers as part of the 2013 FutureProof program that allow dealers and their customers to move to new technologies and service offerings at super-competitive prices.