In speaking with security company owners, I regularly hear that their market is under-served in mission-specific equipment. While many note that skills, training, and equipment are key considerations to empower security officers, they often feel that many lack the appropriate duty belt tools to effectively de-escalate situations they face.
Traditional security tools—batons, handcuffs, pepper spray, and flashlights—tend to focus on the officer/subject interaction, but do not provide an all-encompassing solution for communicating with authorities and supervisors while diffusing or responding to an incident. Until now, officers were faced with a choice to either deal with the situation in front of them or communicate with authorities and supervisors for requesting backup, reporting purposes, etc. This doesn’t seem out of the ordinary because incidents have always been dealt with in this manner and the two choices typically couldn’t be done simultaneously. The dynamics of the situation usually dictate in which order the two are chosen; but it will either be one or the other, even though each may be almost equally important when seconds count. In these conditions, officers could face reduced situational confidence and increased injuries and claims.
Whether they are referred to as subjects, suspects or even “uninvited guests," to emboldened subjects, an officer’s unarmed appearance can imply that he is a soft target, resulting in disrespectful behavior and attitude. This will often escalate the situation. During apprehension or crime-related incidents, memory driven reporting that hinges on situational recall sometimes reveals inconsistencies in the narrative and is told from a singular point-of-view by the person reporting the incident. The subject could also refute the officer’s story if there are no other witnesses and that could result in an internal investigation of the incident concerning the officer’s conduct during the apprehension, even if the officer did everything right.
Enhanced Non-lethal Devices
Security professionals need more effective tools that enable them to safely do their jobs. To address the shortage of tools designed for the security professional’s defensive role, a new product category — enhanced non-lethal [ENL] devices — has emerged.
This fully integrated set of tools is designed to improve a security officer’s ability to maintain control and communication in threatening situations. It addresses threat engagement by maximizing the distance between officer and subject. It also promotes accountability by enabling incident reporting supported by images and audio.
With a mission-specific design intended to reduce risk, enhance officer safety and lower operating costs, the layered defense approach enabled by enhanced non-lethal devices can improve safety and job satisfaction. Let’s look at how one company is using this exciting new technology to its competitive advantage by empowering guards and protecting clients.
King Asset Protection Services, LLC: A Case Study
King Asset Protection Services is an executive protection company servicing clients throughout Phoenix and Arizona. With numerous professional athletes making the Phoenix area their year-round home, King’s client base includes current and former professional baseball and basketball players, as well as snowbirds (winter residents) and clients who live in other countries, relying on King services when they’re in Arizona.
President and CEO Roy Norris Jr, a firearms instructor by trade, has a clear perspective on the services he can offer clients and the support his guard staff needs. He is also well aware of the effects of apprehension liability, due to his experience working as a loss prevention executive for Walmart and Target.