Since your growth comes from your employees, keeping your customers happy ultimately means keeping your employees happy. Oetjen recommends surveying your employees for job satisfaction, and says that unhappiness often comes from them being looked over for internal promotions or not receiving the training they need to feel like they can advance in their careers. He says he also recommends a healthy balance of promoting inside talent and recruiting outside talent. It’s important to hire from within if possible, since it shows your commitment to your existing team members, but he also recommends that you look to the outside for fresh faces and ideas as well.
Nikel added on the topic of job satisfaction and internal recruitment that he invests in an annual coaching program to help keep people moving up within the organization. It’s more than just adding to their technical skill sets, he says. Instead, the coaching they may need is non-technical on management or sales skills.
While personnel management may be only one component of creating a great company poised for growth, it’s where you root your company. If you invest in your people, you’ll find that they bring you growth.
[To learn more about the SD&I Fast50 program, contact SD&I magazines’ Editor Deborah O’Mara at email@example.com. The program (which is entirely free) recognizes integrators and dealers who are growing their firms and winners are featured in SD&I magazine and the Executive’s Guide to Systems Integrators from Security Technology Executive magazine. See who won in 2012 here.]