Every spring and summer, customers want ways to reduce energy bills—which, by the way, is a great opportunity for security companies to pitch home automation services such as remote light and thermostat control that sync with a homeowner’s wireless alarm system. Companies can also go green too by using electronic contracts as part of their sales completion process.
Monitronics International, for instance, has successfully piloted and launched its "eContract" application for authorized dealers to complete electronic versions of contracts in their customers’ homes via iPad or Android tablet.
Hard-copy paperwork isn’t needed; once a customer has confirmed the information and acknowledged his or her understanding of it, the salesperson hits “submit.” A PDF copy is then sent instantly to the company and the customer.
Companies save money on paper costs and lose fewer contracts because they aren’t trying to keep up with stacks of paperwork. Neither is the customer.
Alliance, a leading Monitronics dealer, uses eContract to streamline their telemarketing operations.
"With over 60 technicians around the country, we are saving over $4,000 per week in shipping charges sending paper contracts to a central location now that we are using the eContract application designed by Monitronics," says Brian Fabiano, chief operating officer at Alliance. "It’s a very convenient and cost-effective alternative to shipping paper contracts to multiple locations. And we are excited to be helping the 'go green' initiative."