In fact, scalability was one of the key reasons GTSI's system was ultimately selected, says Jim Katz, manager of technology administration for the city of Jacksonville. "One of our main selection criteria was to see lasting benefits for the city for decades to come," he says.
When working with solution providers, Lauer says he most values communication, trust and honesty, and that partners become his "eyes and ears," keeping him apprised of technology advancements he should consider.
"We want to make sure whomever we work with has the city's best interests in mind," he says. "If things break down or we run into issues, trust and communication can work wonders at resolving them."
GTSI's Toth says he has visited the Jacksonville site, but that he won't be at the game. Instead, he will have a team of people there to ensure everything goes smoothly. "It is a much higher priority to provide safety and security to everyone there than to be in a VIP suite," he says.