Micro Key Solutions, an industry provider of accounting, service and central station automation software, hosted their 20th Users Conference in early March with the theme: “Mission Possible with Micro Key.” The event was hosted at the Gaylord Palms Hotel and Convention Center in Kissimmee, Fla. This year’s conference saw the highest attendance from Micro Key customers at 130 and had over nine event sponsors/vendors present.
During her opening speech, President Victoria Ferro covered a state of the union recap of the highlights of Micro Key from the past year. These included the launch of a new website, additions to staff across multiple departments as well as 500+ enhancements and new features implemented by Micro Key.
Also new this year, Micro Key hosted the first annual Unsung Hero Award. After reviewing numerous nominations, the award went to Bob Gable from The Protection Bureau. Gable’s story was a true example of an operator going above and beyond in a potential life threatening situation.
The event included speakers and in-depth training, and the Micro Key team introduced a training track to help customers gain a better insight on using the software to its full potential. “Our goal has and always will be to ensure that our customers are fully utilizing the software so that it can have the greatest impact on their business. We want this to be on full display at our users conference, when we get the chance to be face to face with our customers from all over the World” said Victoria Ferro.
When asked about his experience of attending the conference, Dean Belisle from Act Now Alarms said, “It is invaluable for our staff to be down here, to interact with Micro Key staff and learn the software a little bit deeper.” Further testimonials from the attendees and a video recap of the event can be viewed on the company’s YouTube channel.