Raâ€™anana, Israel, November 18, 2008 - NICE Systems, the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced the Miami-Dade Police Department has selected NICE Inform and other NICE solutions to capture and manage emergency communications at four County-wide emergency communication sites including a new state-of-the-art communications center scheduled to open in 2009.
The busiest Public Safety Answering Point (PSAP) in the Southeastern U.S., the Miami-Dade Police Department Communications Bureau fields over two million calls annually. The Miami-Dade Police Department will deploy a fully redundant NICE solution, which will include NICE Inform and other NICE solutions all certified for interoperability with Miami-Dadeâ€™s mission-critical trunked radio communication system.
The Miami-Dade Police Department serves Miami-Dade Countyâ€™s unincorporated areas and has law enforcement responsibility for a major international airport and other County sites. All of these sites utilize NICEâ€™s video surveillance solutions today, and in the future the Miami-Dade Police Department will be able to leverage NICE Informâ€™s multimedia incident reconstruction capabilities as needed to synchronize captured video and voice communications for comprehensive incident reconstruction in critical response scenarios.
"The Miami-Dade Police Department has a reputation for being ahead of the curve," said Chris Wooten, President, Security Division Americas, NICE. "NICE is pleased to supplement its relationship with the Miami-Dade Police Department through the deployment of NICE Inform, our latest multimedia incident information management technology."
NICE Inform is the worldâ€™s first full-spectrum multimedia incident information management solution for the security market. It provides ground-breaking capabilities for effectively managing incident information from various sources, including audio, video, text and data, streamlining information-sharing, investigations and evidence delivery. The capabilities of NICE Inform also enable agencies and command and control centers to move beyond simply capturing voice communications to centrally capturing and managing many different types of multimedia information central to investigations, such as video, mug shots, affidavits and incident reports. The unique comprehensive capabilities of NICE Inform can be tailored to the specific needs of command and control centers for first responders and homeland security, transportation, government, and private sector organizations, and deliver improved collaboration and operational efficiency to enhance safety and security.