COPS names Joyce Hausler senior internal account manager

Joyce Hausler has been promoted to Senior Internal Account Manager, a new position within COPS Monitoring.

The new position puts Hausler in charge of a team of three internal account managers, Joanne Balasi, Jamie Dennis and Heather Ferrara as well as a sales associate, Lisa Bowman. Her primary mission is to ensure the internal account managers work pro-actively with the existing dealers to return time to them through identifying conveniences and creating simplicity when working with COPS by identifying tools and/or services that they may not be currently using but could benefit from.

The department is a compliment to COPS’ Dealer Support department, which takes inbound calls from dealers as it relates to their day-to-day needs for any area of the company ranging from alarm handling research to data entry inquiries and including invoice questions.

Hausler has been in the industry since 1981 beginning as a dispatcher for Dictograph, rising to manager and then working with several large central stations. She came to COPS as an internal account manager in charge of Central One customers.

“We all work very hard to be responsive to the needs of our dealers and to ensure that they receive the highest quality services in every aspect. This new position, as well as Joyce’s experience will definitely be a benefit all around,” said COPS president, Jim McMullen.

Joyce Hausler may be reached at 800-367-2677 ext. 1254 or by email at