Bradenton, Fla. â€“ April 11, 2007 â€“ GE Security, Inc., a wholly owned indirect subsidiary of the General Electric Co. (NYSE: GE), today announced expansion of its engineering and customer support teams in response to increased demand for its versatile MASterMind security automation software.
The staffing additions will include eight engineering positions, as well as six customer support positions. The staffing increase, along with a recent strategic realignment of MASterMind's offering, will help ensure customers receive the high level of quality service they have come to expect from GE Security. The new team of engineers will drive the future innovation and development of MASterMind, so that it continues to provide customers with the benefits of the leading security automation software. MASterMind software development, quality testing and ready-to-serve processes will be the areas of focus for these additional staff resources.
"This announcement is evidence of our continued support for all users of MASterMind software," said A. Louis Parker, president and CEO, GE Security. "GE Security will continue to work closely with our MASterMind customers to develop innovative solutions that provide customers with improved operating efficiencies and new revenue streams. We are committed to the ongoing development of MASterMind, a global solution which customers depend on to integrate their security networks."
"Customer satisfaction is our top priority," said Jim Paulson, general manager for intrusion products, GE Security. "The decision to increase our staff is a direct response to feedback from our customers so we can address their concerns and needs. The new talent will enable GE Security to complement the already broad array of tools in the MASterMind offering with new capabilities to help streamline customer operations."
New, skilled technicians, project managers, implementation specialists and trainers who will drive excellence in project delivery and customer responsiveness, will further supplement the MASterMind support staff. A number of these new employees will be bilingual in Spanish, Chinese and other languages, enabling improved communication with a growing international customer base.
MASterMind is used by many of the world's top security installation firms and wholesale monitoring centers as well as major financial institutions, retailers and school districts that choose to do their own monitoring. MASterMind is an open source platform that offers standard connections to a wide range of video, intrusion and access control systems; it is also used to manage many back-office applications including accounting, billing, lead tracking, and service and installation scheduling.