Adding an optional kiosk and monitor enables identiCenter to streamline branch traffic and improve customer service. The self-serve kiosk enable senrolled customers to "check in" upon entering the branch by verifying their identity and selecting transaction options in advance of reaching the teller. The financial institution, in turn, provides account holders an approximate wait time and instructions about how to prepare for the transaction (i.e. fillout a yellow deposit slip). In addition, tellers can prepare for upcoming transactions, greet customers by name and determine assignments by specialty areas, improving customer service.
identiCenter combines US Biometrics' proven fingerprint-reading hardware and software with Diebold's nearly 150 years of experience providing self-service and security solutions for financial institutions. David Delgrosso, president of US Biometrics, said the solution will help Diebold's customers stand out from the competition.
"By implementing the identiCenter solution, financial institutions willgain a competitive advantage in the marketplace by proactively addressing the needs of consumers," Delgrosso said. "US Biometrics' technology, combined with Diebold's market expertise and service network, creates a dynamic integration of product and service that will help ensure financial institutions' success in reducing fraud and increasing convenience for theconsumer."
Diebold Global Security is a leading security integrator withrepresentation in every region of the world. Focused on the sale,installation and service of security components, Diebold serves the commercial, financial, government and retail markets. Diebold Global Securityprovides comprehensive identification, protection and detection solutions that include security and facility products, government and retail solutions and remote monitoring.
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 14,000 associates with representation in nearly 90 countries worldwide and isheadquartered in Canton, Ohio, USA. Diebold reported revenue of