Risk Management and Tourism Oriented Policing/Protection Services For a Multi-cultural and Interconnected World
Tourism is one of the world's leading industries and a major economic development tool, and as such, security (crime and terrorism) has a major impact on the tourism and event oriented economies. When public officials are tourism-sensitive they tend to be more tolerant of the needs of diverse populations and offer the general public better service. Tourists today demand safety and security by well-trained professionals. The hospitality industry's number one job is to protect its guests. If it fails in this regard, all else become irrelevant. Real security involves training, education, investments in software and the understanding that security is not a simplistic discipline. Tourism security personnel need continual training and must be flexible enough to adjust their procedure to a constantly changing environment. One of the propositions to note is that as customer service increases, so does tourism security. Security plus service and value for money will become the basis for the 21st century tourism success!
This course offers an expandable and on-going set of training and skills development tools. It provides an in-depth coverage of tourism risk management and tourism surety (safety and security). It is recommended that students posses the requisite experience or have previously attended the appropriate foundation course or equivalent. Introductory or fundamental knowledge gained via operational experience can the advised entry requirement standards. The courses have been designed for lecture /experiential training and include textbook materials and reading.
The course will look at all aspects of tourism security from the relationship between good service and good security to terrorism and tourism. Security as a marketing tool will also be stressed.
Presented by Dr. Peter Tarlow, Tourism & More
Thursday, November 17, 2005
IFCPP Annual Conference, Wyndham Orlando Resort
Advance registration required. Please call 800-257-6717 or visit www.ifcpp.org.
INSTITUTE FOR TERRORISM RESEARCH & RESPONSE PRE-CONFERENCE WORKSHOP:
GENERAL SESSIONS & SPECIAL WORKSHOPS: November 14-17. Topics include: Customer Relations, Entry Screening, Computer Crimes/IT Security, Mass Casualty/Evacuation, Emergency Management, Business Continuity, CPTED, Homeland Security, Construction Project Concerns, Theft and much more. Also, a special behind-the-scenes security tour of an Orlando attraction will be offered.
Who should attend: Cultural Property Protection Professionals, Hospitality Industry Professionals, Tourism Management, Law Enforcement Specialists, Security Managers, Facilities Management, Property Managers, Others concerned about protection of public facilities.
IFCPP CERTIFICATION: November 14-16. The conference registration fees listed above cover all course work for completion of the CIPM and CIPS programs. Qualification Statements and other materials will be mailed prior to the conference. CIPM Courses include: Emergency Management Planning, Business Continuity Planning, Fire Protection, Preventing Workplace Violence, Emergency Response Coordination, Personnel Hiring/Management Issues, Protecting Collections, Legal Considerations, Homeland Security, Officer Training, New Technology Developments and CPTED. CIPS Courses include: Officer Ethics/Code of Conduct, Patrolling, Emergency Medical Response, Emergency Building Evacuation, Customer Service/Guest Relations, Legal Restrictions, Fire Protection, Conflict Resolution, Self-Defense.
Who should attend: Cultural Property Protection Professionals, Hospitality Industry Professionals, Tourism Management, Law Enforcement Specialists, Security Managers, Facilities Management, Property Managers and others concerned about protection of public facilities, cultural institutions, hospitality industry facilities and attractions.
For additional information, please contact IFCPP at 800-257-6717 or visit www.IFCPP.org.