Bay City, Michigan -- A-Com Protection Services of Columbus, Ga., recently utilized DICE Corporation's Disaster Recovery Center during an unexpected telco outage their service provider was unable to diagnose or resolve.
After contacting DICE Corporation, Chuck Granberry, A-Com's Vice President of Operations, began to transfer receiver and phone lines, and was live on the disaster recovery service within two hours. With a plan already in place, A-Com was able to use DICE's Disaster Recovery Center remotely and have their operators dispatching and assisting customers from their headquarters in Columbus, Ga.
"I was amazed at the relief I felt as our operators logged into DICE from our office in Columbus, Georgia," said Granberry. "I no longer cared how long it would take our telephone provider to restore service to us because my customers' service had now been restored!"
Using DICE Corporation's Disaster Recovery Center from their headquarters, A-Com continued their operations until their telephone communication was restored. The loss of communication was caused by the flooding of a switching station that the national telephone service provider had contracted.
"In a disaster, there are very few central stations that can provide a fully redundant facility with up to date data capable of being live within two hours. I am proud to say that as a user of DICE Disaster Recovery services we're now one of them," said Granberry.
This comes just weeks after a reorganization of DICE's network operations staff.
"Our network operations center has experienced significant growth with the addition of disaster recovery, asp hosting, and remote data backup services. We've made some changes to our staff and added extra resources to accommodate the extra workload," said Lesley Guyse, Director of Operations for DICE.
DICE Corporation also recently made changes to its sales staff and structure in response to extensive growth as well as client and industry feedback.