MELVILLE, N.Y.-- May 23, 2013 -- (BUSINESS WIRE)--Verint Systems Inc. (NASDAQ: VRNT) today announced event highlights leading into its 17th annual Driving Innovation™ global user conference, which takes place June 3-6 at the Baltimore Marriott Waterfront in Baltimore, Maryland.
In front of a record global audience, Verint will demonstrate how companies are deploying Workforce Optimization (WFO) and Voice of the Customer (VoC) Analytics™ solutions to drive operational excellence, including the latest applications in entirely new ways. Driving Innovation is uniquely hosted by and for customers of Verint solutions, with end users playing a central role in sharing their successes and tips. It offers attendees a dynamic environment that includes breakout sessions, industry and motivational speakers, hands-on learning, social and other interactive activities. This year’s conference program will take an in-depth look at the evolution of contact center, branch, back-office, customer experience and financial compliance operations and corresponding technology solutions.
The event also will highlight winning strategies to help global organizations use the voice of the customer to drive operational excellence and address timely market trends and themes. Additional topics will include the transformative power of big data, how leveraging VoC analytics helps support compliance requirements and reduce fraud, and the productivity gains that can be achieved through gamification, for example.
Informative Keynotes, Tracks and Customer-Led Sessions
Nine interactive tracks will explore industry trends, business application and execution, as well as solution-specific sessions. Customer presenters will share their expertise and real-world business cases using Verint solutions to help attendees gain new perspectives, solve problems, and learn best practice tips and techniques.
Driving Innovation 2013 will feature two keynote sessions:
Elite military pilots from the Afterburner team will present on “A Fighter Pilot’s Secret to Business Success.” In this high-energy presentation, the Afterburner pilots will blend combat experience with business acumen in its proven Flawless Execution methodology. Discover the dynamic and powerful process used by highly-trained, highly-skilled military teams around the world to execute missions when the stakes are high and failure is not an option. The techniques provided in this fast-paced session can help you and your organization achieve victory in today’s rapidly changing business environment.
Also joining the keynote lineup is Harley Manning, vice president and research director, Forrester Research, Inc. He’ll present concepts from the book he co-authored: Outside In: The Power of Putting Customers at the Center of Your Business. This engaging presentation will offer a fresh approach to the art of delivering an outstanding customer experience as Manning shares perspectives and anecdotes about how putting customers first—or not putting customers first—can impact business.
A full series of sessions presented by Verint thought leaders and customers will explore topics such as: