PSA Security Network, Westminster, Colo., announced the appointment of Barbara Shaw as the new Director of Education. Shaw will be working closely, not only with PSA Security Network, but also with vendors, integrators, individual consultants and thought leaders from throughout the industry. She will report directly to PSA CEO Bill Bozeman.
"The PSA community is made up of many successful independent integrators who are smart, agile, technically innovative and forward thinking," said Shaw. "Many PSA companies will tell you that outstanding customer service is key to their success, and the highly responsive nature of these companies is due in a large part to a high level of employee engagement. This is what is really exciting to me, this level of employee engagement. While many businesses seek to improve employee engagement, many don’t know how to really make it work in practice."
"What I find really powerful about the PSA community, is the span of control that the independent integrator has over their employee’s ecosystem and how readily they invest in what’s good for their people. From clarity of roles, goals and values to the systems and tools that ensure effective and efficient performance of all levels of employees in the organization, PSA is positioned through its Education and Business services to help fortify your strategy."
Shaw has been in the industry since 1996, starting as a vertical market specialist and then moving on to commercial and nation account sales. In 2000 she found a love for education, working in training and development with one of the largest companies in the security industry. In addition to this experience, Shaw has also earned the Certified Professional in Learning and Performance credential from the American Society for Training & Development (ASTD) Certification Institute.
“Barbara’s extensive experience and wealth of knowledge in the physical security industry will elevate the education department at PSA. She brings a well-rounded, adaptable set of skills, and a passion for physical security education. She will be a great fit at PSA Security Network,” said Bill Bozeman.