“The IQeye cameras have proven their effectiveness many, many times when customers claim that they did not receive the goods ordered. We can prove the opposite with video very easily,” explained Kjærulf. “Our investment in this video surveillance system and the high-quality cameras has been a profitable one, which has been paid back several times.”
At the end of the day, EET Europarts management believes that their level of shipment documentation has significantly improved their customers’ confidence in EET’s abilities as a distributor, and this gives them an important competitive advantage. Another interesting by-product of the video surveillance program is that the company’s employees have a positive attitude toward the cameras because they feel a sense of security knowing the truth about deliveries is always available, should there be any doubt.